We are advising Canadians across the country to expect delays with their parcel deliveries due to Christmas-level volumes we’re experiencing and important safety measures we’ve taken to protect our people. We recognize this has an impact on your business and your customers, so we want to keep you informed and also explain the reasons for these delays.
Canadians are shopping more online while they’re isolating at home, which means we’re processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. The large volumes and additional safety measures for our employees – including physical distancing inside facilities that were never designed for keeping people two metres apart – mean it is taking longer to process parcels. We are working hard to serve our customers while doing so in a responsible manner. The safety of our people and the communities we serve must come first.
We are sharing this information with Canadians through a video we’re posting on our website and on social media. We invite you to watch the video. We are also encouraging our customers to track their parcels online through canadapost.ca or with our app.
Canada Post is proud to support your business and serve your customers during this challenging time. Thank you for trusting us with your shipping and delivery needs, and please stay safe.